Question 1

How does the 30-day free trial work?

Accepted Answer

You sign up as a company admin, whitelist your work email domain(s), and add a card for verification. No charges happen during the trial. On day 30, you're moved to your chosen plan — cancel anytime before that with one click.

Question 2

Why do you need my card if it's free?

Accepted Answer

Card verification blocks fake signups and lets us move you seamlessly into a paid plan if you decide to stay. You'll get an email 3 days before the trial ends.

Question 3

Is employee feedback really anonymous?

Accepted Answer

Yes. Survey responses are stored without a user link. Any dashboard slice below 5 responses is hidden. Open-text comments are shown to admins in aggregate, with AI sentiment applied on the full pool.

Question 4

Who can sign up in my company?

Accepted Answer

Only people with an email at one of the domains you whitelist. You can add multiple domains (great for parent + subsidiary brands).

Question 5

Can employees opt out?

Accepted Answer

Games, quizzes, kudos and courses are all opt-in. The weekly pulse is a nudge, not a mandate — participation rates are part of what admins see.

Question 6

How is my data secured?

Accepted Answer

Row-level security in the database, encrypted transport, and no third-party trackers. On Enterprise we support SSO/SAML and a full security review.

Question 7

Can I export my data?

Accepted Answer

Yes. Admins can export pulse aggregates, kudos, and course completions to CSV. Enterprise plans include BI hooks.

Question 8

What happens on day 31 if I don't cancel?

Accepted Answer

Your card is charged the flat $99/month for the Team plan when the 30-day trial ends. You'll receive an invoice by email each month.

Question 9

Do you offer discounts for non-profits or education?

Accepted Answer

Yes — reach out via the Contact page and mention your organization type.

Frequently asked